Due to coronavirus, many of us are currently under mandated quarantine in our homes. Since these lockdowns began, food delivery services have seen a surge in demand as many restaurants only remain open for takeaway and deliveries. However, the delivery service Postmates is now facing some backlash on Twitter from Gene Simmons and his daughter Sophie Tweed-Simmons.

This week, the KISS member and his daughter took to social media to address some of the service issues they have had with Postmates.

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Since the pandemic began, food delivery services have been working overtime to accommodate the surge in orders. Companies such as Grubhub, Postmates and Uber Eats have all seen an increase in orders over the past few months. Although business has been booming for a lot of these services, some have recently faced backlash for a number of reasons.

This week, Chuck E. Cheese came under fire for changing their name on delivery apps. The name change caused a lot of backlash from customers using these apps as they felt misled about what food they were actually ordering.

Now, Simmons and his daughter are shedding light on their recent experiences with Postmates. It all started back in February when Sophie tweeted that she witnessed her Postmates driver eating the food she had paid for.

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Following this altercation, Postmates did respond to the tweet and apologized for what happened.


After this, Sophie gave no update on how the issue was resolved, and things seemingly resumed back to normal. However, on May 19, Sophie tweeted again about a bad experience she had with the food delivery service.

This time, she shared that the essential groceries she ordered for herself and neighbor never arrived after being paid for. As well, she revealed that her February delivery problem was never resolved.

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With social distancing and quarantine restrictions in place, many individuals are using these food delivery apps to do essential grocery shopping. This is an especially important service for those who are at high risk of catching coronavirus.

Following her tweet, Postmate's support Twitter account quickly responded to Sophie regarding the issue with her order.


Despite this, however, Simmons decided to get involved and reach out to his nearly 900,000 Twitter followers.

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Following this tweet, Simmons quickly shared an update with his Twitter followers that Postmates refused to refund Sophie the $120 order she made in February after her delivery driver reportedly ate some of the food.


Again, the Postmates support account was quick to respond to Simmons' tweet.

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Trustpilot

On the review site, most customers have complained about similar issues Simmons and Sophie have faced. Customers describe experiences of paying for food and having it not be delivered, not receiving refunds from the service and more.

Fortunately enough, Sophie managed to take this rather negative experience and turn it into something good. Following the complaints made by both Sophie and Simmons, Postmates refunded Sophie and she made the decision to donate the money to Feeding America. Feeding Amercia's main goal is to end hunger in America and is greatly helping individuals impacted by the ongoing coronavirus pandemic.


Have you had a bad experience using a food delivery service? Let us know in the comments below.

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