billie eilish

Billie Eilish fans hoping to score a ticket for one of her upcoming shows through a Ticketmaster Verified Fan presale were hit with chaos yesterday.

Some lucky fans were selected through the Verified Fan program to receive a presale code for early access but faced numerous systematic errors.

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The errors were so widespread that Ticketmaster actually issued an apology to Eilish’s fans.

The musician’s recently announced ‘WHERE DO WE GO?’ world tour starts in March and will continue through July. She’ll be trekking from North America to Latin and South America and then across the pond to Europe and the United Kingdom.

When fans went to get their presale tickets though, dozens found themselves locked out of the Ticketmaster site, kicked out of their spot in line, or facing a waitlist of up to 500 other people as one user said.

The response sparked Ticketmaster’s apology and a representative for the company told Billboard that the on-sale was delayed an hour total due to a system error and but the issues have been resolved.

“Billie Eilish Fans: We sincerely apologize for the issues during today’s presale. We will ensure that all Verified Fans are able to purchase tickets prior to tomorrow’s public onsale.”

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Eilish even responded to her fans via her Instagram account where she says her fans “broke Ticketmaster.”

“You guys broke ticketmaster lmaoooo but we fixed it. If you got a pre-sale code but weren’t able to use it this morning, check your texts and get them tickets. For everyone else, tickets go on sale tomorrow. Love you.”

You can see the full list of her tour dates below.

‘WHERE DO WE GO?’ world tour Dates

North America

03/09 – Miami, FL @ AmericanAirlines Arena
03/10 – Orlando, FL @ Amway Center
03/12 – Raleigh, NC @ PNC Arena
03/13 – Philadelphia, PA @ Wells Fargo Center
03/15 – New York, NY @ Madison Square Garden
03/16 – Newark, NJ @ Prudential Center
03/18 – Washington, DC @ Capital One Center
03/19 – Boston, MA @ TD Garden
03/20 – Brooklyn, NY @ Barclays Center
03/23 – Detroit, MI @ Little Caesars Arena
03/24 – Chicago, IL @ United Center
03/25 – Indianapolis, IN @ Bankers Life Fieldhouse
03/27 – Nashville, TN @ Bridgestone Arena
03/28 – St. Louis, MO @ Enterprise Center
03/29 – Omaha, NE @ CHI Health Center Omaha

04/01 – Denver, CO @ Pepsi Center
04/04 – Los Angeles, CA @ The Forum
04/05 – Los Angeles, CA @ The Forum
04/07 – San Francisco, CA @ Chase Center
04/08 – Sacramento, CA @ Golden 1 Center
04/10 – Seattle, WA @ Tacoma Dome
04/11 – Vancouver, BC @ Pepsi Live at Rogers Arena

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Latin America

05/25 – Guadalajara, Mexico @ Arena VFG
05/27 – Mexico City, Mexico @ Palacio de los Deportes
05/30 – Sao Paulo, Brazil @ Allianz Parque
05/31 – Rio de Janeiro, Brazil @ Jeunesse Arena
06/2 – Buenos Aires, Argentina @ DirecTV Arena
06/5 – Santiago, Chile @ Movistar Arena
06/7 – Bogota, Colombia @ Movistar Arena

European and the United Kingdom

07/9 – TBA, Spain @ TBA
07/10 – Lisbon, Portugal @ NOS Alive (festival)
07/13 – Amsterdam, Netherlands @ Ziggo Dome
07/14 – Berlin, Germany @ Mercedes-Benz Arena
07/15 – Cologne, Germany @ Lanxess Arena
07/17 – Milano, Italy @ MIND (Area Expo) (festival)
07/18 – Paris, France @ Lollapalooza (festival)
07/19 – Werchter, Belgium @ Werchter Boutique (festival)
07/21 – Manchester, UK @ Manchester Arena
07/22 – Manchester, UK @ Manchester Arena
07/24 – Birmingham, UK @ Arena Birmingham
07/26 – London, UK @ O2 Arena
07/27 – London, UK @ O2 Arena

What do you think of Ticketmaster’s response to the Billie Eilish presale issues? Let us know in the comments below.

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