Ticketmaster is receiving a lot of backlash over their refund policies amid the COVID-19 coronavirus pandemic and it’s going a step further now with a Rage Against The Machine fan filing a lawsuit against the company.
Ticketmaster will reportedly be offering a limited 30-day window to receive a refund. Similarly, the refund will only be available once the show is rescheduled.
Ticketmaster will be emailing customers when (and if) their shows are rescheduled and allegedly present three options.
The first is the cash refund request. The second is to receive a 150% credit for the value of the tickets. The third is to donate their ticket to charity. The technical fourth option is to hang on to the ticket which will still be valid for the new date.
“For canceled shows, refunds will be automatically processed within 30 days, unless fans voluntarily opt into other programs,” a statement reads. “Live Nation venues will offer fans an option to receive a 150% credit for the value of their tickets to be used for a future Live Nation show. Fans will also be able to donate the proceeds of their refund to a charity to give concert tickets to health care workers, with Live Nation matching ticket donations.”
Now, according to the lawsuit, Hansen purchased a ticket to see Rage Against The Machine back in February. The band have postponed all of their tour dates though and Live Nation’s president, as well as health experts, are saying concerts are unlikely to return until fall 2021.
Hansen’s tickets cost around $600 for the Oakland, California show. According to TMZ, the lawsuit could see damages in the range of $5 million or more. A $5 million lawsuit has also been filed against StubHub earlier this month over their refund policy.
What do you think of the lawsuit against Ticketmaster and Live Nation? Let us know your thoughts in the comments below.